EMPLOYEE SPOTLIGHT

Melissa Null

Senior Consultant

INTEGRITY

Since joining IntelliWare five years ago, Melissa has consistently been one of the top-performers on her project and has successfully taken on increasing levels of responsibility. Melissa’s extensive experience in analysis and software development supporting multiple Federal agencies throughout her career has been of tremendous value to her current customer. Melissa is often consulted for feedback and guidance in regard to mission requirements, application design, and business processes/procedures. Both her Government clients and colleagues value her honesty and candid feedback as it is formed from an analysis of facts and years of experience.

EXCELLENCE

Melissa’s performance and dedication has been recognized at all levels of her customer’s agency, including executive management.  In September 2017, Melissa was recognized as team member of the quarter by her Government program executive, singled out from a team of over 100 colleagues. During the presentation of her award, it was stated that Melissa’s knowledge of her customer’s workflow and requirements, as well as her ability to work so effectively with her clients, has been incredibly helpful to her entire project.

COMMITMENT

Melissa has a deep sense of dedication to her current law enforcement customer for both professional and personal reasons. As the wife of a law enforcement officer, Melissa is grateful for her opportunity to positively influence the law enforcement community; she believes that her role in improving technology for her customer will one day help keep her own family safe. Over the years she has worked tirelessly to develop mission system requirements that return minutes to mission and enhance officer safety. Melissa believes that to serve the customer well, the analyst must understand and appreciate the obstacles the client faces. As a result, she has served as a mentor for new colleagues joining her project, spending countless hours educating fellow contractors on her customer’s business processes and the importance of its mission.

MANAGEMENT

Seaport-e

 

Engineering, Technical, and Programmatic Services

Contract Number: N00178-10-D-6110
Contract Period of Performance: 15 July 2010 through 4 April 2019 (including award term options)
Program Ceiling: $37 Billion (including award term options)
IntelliWare Systems POC: [email protected] / 540-604-9095
Government SeaPort Site: Official Government SeaPort-e Website

Quality Assurance Program

The IWS Quality Assurance Plan (QAP) is very mature. It is core to IWS success and to building a strong relationship with the customer. The quality program starts at the senior leadership level and extends throughout the contract team to the personnel and any subcontractors. The Program Manager (PM) is singularly responsible for delivering quality products and services to the customer. The PM will ensure the entire team remains focused on task, providing accurate performance and quality representation within each deliverable and in the workplace. The PM will use the Quality Assurance Plan (QAP) to provide consistency and to ensure all products and services delivered meet customer requirements. It covers from task assignments, quality check-points to corrective actions.

The Program Manager receives tasks, reviews them for appropriate assignment, and assigns a reviewer. The PM will assign release authority and will determine if the deliverable is a major item or an action officer item. Deliverables and service actions are treated in the same quality manner. The process includes continuous monitoring through observations client feedback. The Quality Control Program (QCP) will ensure there is an audit trail for all deliverables and will include appropriate metrics.

The QCP will also collect positive and negative remarks from the customer. When negative comments are received, the PM will take action to preclude reoccurrence and share results with the client and the team. The PM will work alongside the contract specialist to ensure all deliverables answer questions accurately, and are delivered on time, and that discrepancies found during the review cycle are moved to the QCP for mitigation.

Awarded Task Orders

Partners