EMPLOYEE SPOTLIGHT

Brady Jenkins

Quality Assurance Specialist

INTEGRITY

Brady has been with IntelliWare for over 18 months and has quickly established himself as a valuable asset for both his customer and fellow employees. As a Data Analyst for one of our Law Enforcement customers, he gained the trust of his clients and coworkers through his attention to detail and willingness to help others. His ability to identify issues and take the initiative to provide solutions paved the way for him to quickly emerge as a leader and reliable member of the team.

EXCELLENCE

Brady’s excellence recently resulted in a promotion to a Quality Assurance Specialist where he ensures all deliverables meet our customer’s conformance standards. He has been identified by the customer as someone who produces deliverables that consistently surpass their expectations. His ability to quickly learn on the job and effectively communicate has led him to become the go to person for any and all problems encountered by our customer.

COMMITMENT

Brady’s dedication to the mission and his belief that there is always room for improvement has led him to tackle a new challenge to further improve the quality of the product IntelliWare provides to their customer. He has teamed with his Project Manager to undertake the task of rewriting the outdated SOP’s for their contract. Their goal is to eliminate confusion and streamline work to ensure the highest quality of deliverables for their customer and to ensure seamless transition with new hires. Ultimately this will result in better overall support to our customer’s mission.

MANAGEMENT

Seaport-e

 

Engineering, Technical, and Programmatic Services

Contract Number: N00178-10-D-6110
Contract Period of Performance: 15 July 2010 through 4 April 2019 (including award term options)
Program Ceiling: $37 Billion (including award term options)
IntelliWare Systems POC: [email protected] / 540-604-9095
Government SeaPort Site: Official Government SeaPort-e Website

Quality Assurance Program

The IWS Quality Assurance Plan (QAP) is very mature. It is core to IWS success and to building a strong relationship with the customer. The quality program starts at the senior leadership level and extends throughout the contract team to the personnel and any subcontractors. The Program Manager (PM) is singularly responsible for delivering quality products and services to the customer. The PM will ensure the entire team remains focused on task, providing accurate performance and quality representation within each deliverable and in the workplace. The PM will use the Quality Assurance Plan (QAP) to provide consistency and to ensure all products and services delivered meet customer requirements. It covers from task assignments, quality check-points to corrective actions.

The Program Manager receives tasks, reviews them for appropriate assignment, and assigns a reviewer. The PM will assign release authority and will determine if the deliverable is a major item or an action officer item. Deliverables and service actions are treated in the same quality manner. The process includes continuous monitoring through observations client feedback. The Quality Control Program (QCP) will ensure there is an audit trail for all deliverables and will include appropriate metrics.

The QCP will also collect positive and negative remarks from the customer. When negative comments are received, the PM will take action to preclude reoccurrence and share results with the client and the team. The PM will work alongside the contract specialist to ensure all deliverables answer questions accurately, and are delivered on time, and that discrepancies found during the review cycle are moved to the QCP for mitigation.

Awarded Task Orders

Partners